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    Average leadtime is 5 days for all orders. Check out the latest news on our blog post section!

Frequently Asked Questions

Orders

Our average lead-time for orders is 1-5 days. Sometimes it happens orders are delayed. If you have items in your order with a higher indicated lead-time the longest lead-time is leading.

Yes. As soon as the order is packed and ready for UPS pickup, you will get an email with a UPS tracking code in it. In case your order is shipped already and you haven't got a tracking, please contact us.

If anything is missing from your order, please contact us as soon as possible and, if possible, provide us pictures of boxes/contents you've got. If you got wrong number of bolts/nuts/other hardware, please send us the MO number printed on the plastic bag the hardware came in.

If the order hasn't been shipped yet, you can do so by contacting us, and we'll process it as soon as possible.

If the order's been shipped already, please contact your local UPS first or reject the delivery, so we can process the refund.

 

You can return the seat to us, but we'll need to charge 15% fee for a return.

After entering the delivery address, the VAT will be deducted from the total cost for all non-EU countries.  

You can return the products that you don't need in 14 days since order's been delivered and we'll refund them fully only in case they're in mint condition or have no traces of usage. Damaged products will be refunded with either 25% or 50% reduction.

Yes. There's a field for entering VAT number on the checkout page. Please fill it with country code before the numbers and no spaces between.

Please be aware that we are not responsible for import fees. The fees are subject to local customs policy, and you will need to contact them for any information.

Even though we ship internationally, we need to limit shipping to some countries due to the long transit time, expensive shipping and/or complicated customs procedure. If your country is unsupported and you're aware of limitations, please contact us and we can work together to arrange the delivery.

Due to Covid-19 pandemics, we currently don't allow product pickups.

Discounts are guaranteed during the Black Friday sales!:)

Products

We currently don't have plans to sell gray profiles and gray profile based products again. The ones that are available on our website are leftover stock.

The EVO monitor holder is not compatible with the Fanatec Podium. It needs to be mounted to the back of the horizontal profile that holds wheeldeck bracket. When Podium DD mount is added, both wheel deck bracket and profile need to be removed.

Yes. You can use it with Podium DD / CSL DD mounting bracket - https://sim-lab.eu/shop/product/fanatec-dd-podium-mounting-bracket-443. Please be aware that Podium DD / CSL DD mount is not compatible with GT1-EVO single screen holder: https://sim-lab.eu/shop/product/gt1-evo-single-screen-holder-448

Yes, but it can only be used on a wheeldeck. At this moment we don't have a side mount bracket for TR1 and DD mount.

One set is enough for lighters rigs, while we would recommend two sets for heavier drivers/rigs.

We recommend using the Heusinkveld Ultimate pedals on P1-X and Gt2 cockpits. While it's possible to drill holes on the pedal deck of GT1-EVO and TR1, you may risk bending the brackets or not achieving desired level of rigidity that's expected from high-end pedals like Heusinkveld Ultimates. In addition, in combionation with a base plate slider it is possible to use them on a GT1-EVO or a TR1.

Yes,and bolt kit for it is already provided with each rig, so there's no need to purchase additional Heusinkveld Sprint bolt kit.

Both 75/100 and 100/200 triple stands have a crossbar with the length of 1200mm so we advise that single monitor width does not surpass 900mm (bezels included).

If the VESA size of your monitors is 75x75 (please consult product specifications of your screen if you're unsure of the VESA size) you will need 75/100 mount. Monitors with 200x200 mount require 100/200 triple stand.

Most common VESA size is 100x100, and you can decide on the mount depending on your personal preference.

As soon as our stock refills! If we don't expect the product to become available in more than a week, we'll put a notification on the product page about ETA.

Yes. You can find custom profiles here: https://sim-lab.eu/shop/product/aluminium-extrusion-profile-40-series-1437


Please be aware that the product lengths are based in milimeters before placing the purchase (minimum lenght we cut is 50mm and maximum is 1400mm).

We do not send the seats outside of the EU due to high shipping and return fees.

Majority of bucket and recliner seats can be used on our rigs. Please consult manuals for specific rigs and if the width of the cross-member profile is wider than the distance between left and right mounting holes, your seat will fit.

Yes. Aluminium profiles we use are quite rigid and weight limit for even the slimmest profile (40x40) far surpasses the human weight.

One or two sets of cable clips would be more than fine.

That's only possible with additional profiles. Maximum lenght that we can ship is 1600mm per profile. Please contact us with a list of profiles you need and we can arrange an offsite sale.

We're still working on a design for formula rig, and there is no ETA on it yet.

You can mount CSW wheels on both front and wheel deck mount. However, front mount is not officially supported by Fanatec.

Fanatec CSL can be mounted on wheel deck only.

Support

Our email address is info@sim-lab.eu, and our team is available each working day from 8:00 a.m. to 17:00 p.m. We encourage all customers to contact us via email rather than Facebook.

If the order hasn't shipped yet, please contact us and let us know what needs to be changed. Please be aware that order might leave the packing facility before we get a chance to reply to your email, so plan your order carefuly.

Issues

Contact our customer support, and send us pictures of damaged products. As per our policy, we can accept the claim if you are contacting us within 14 days from the delivery date. 

Immediately contact us and, if possible, attach a screenshot of the error. 

Contact us if customs require additional information or contact UPS if you did not remit import fees.

We would suggest to immediately contact both local UPS and our customer support. UPS will start an investigation, and we will provide any missing information to them. If the packages are not found in 8 days, we'll send replacement products.

Double-check the boxes for the smaller items. Contact our customer support as soon as possible. We would suggest sending the pictures of the received items so that we can quickly determine the items missing.

Miscellaneous

No, we don't make custom plates.

The transit time is usually from one to five business days, depending on your location.

As of 15th of April 2021. we support variety of payment options: PayPal, wire transfer, credit card (Visa, Master, Maesto, American Express), Bancontct, iDEAL, Klarna, GiroPay, SOFORT banking, EPS, KBC, Belfius Pay, and Przelwy24.

The key reason is the weight and dimensions of the packages. As we ship worldwide, our shipping courier is UPS and we don't work with other courier services. If you wish to organize your own shipping, please contact us before the pruchase.

We cannot remove profiles from standard kits. Custom length profiles can be added to the order as an extra here: https://sim-lab.eu/shop/product/aluminium-extrusion-profile-40-series-1437


Please be aware that the product lengths are based in milimeters before placing the purchase (minimum lenght we cut is 50mm and maximum is 1400mm).

Yes. If you wish to use your own shipping provider, please let us know before placing an order.

If the delivery address is outside of the European Union, you do not need to pay the VAT, but will need to pay local taxes, customs, import and brokerage fees.