Terms and Conditions
1. General Terms and Conditions
These general terms and conditions apply to all agreements concluded between Sim-Lab B.V. and its customers (hereinafter “the Customer”), and, in a general manner, to all their business relations. If required, they are completed by special terms and conditions.
Our general and special terms and conditions can only be amended by explicit, written agreement between the parties. They are deemed as accepted by the Customer by the simple fact of placing an order, even if they are in contradiction with the Customer’s own general or special terms and conditions. The Customer’s general or special terms and conditions will only be binding for us providing they have been explicitly accepted in writing. The circumstance whereby we would have accepted the contract without protesting against the stipulations referring to the general or special terms and conditions or any other provisions of the Customer, may in no case be invoked.
Sim-Lab B.V. is at all times entitled to change or supplement these General Terms and Conditions including all possible enclosures with an adequate term of notice. Orders made previous to possible changes will then be processed according to the old General Terms and Conditions.
Products depicted in the shop is not considered as a legaly binding offer, but as a non-binding online catalogue. Small deviations and changes to product pictures or product descriptions are possible.
All prices contain the legal VAT of a current sum of 21% for orders to within the European Union (EU), with exception of France (20%), Finland (24%), Denmark (25%), Austria (20%), Germany (19%) and Sweden (25%).
For orders outside the EU, VAT is 0%. The prices are, if not agreed upon otherwise, ex-warehouse.
Due to Brexit regulations, we'll contact all customers with UK orders amounting to less than 135 GBP (approximately 155 EUR) to pay 20% VAT to us. In that case, they will be freed from paying import duties on the order.
4. Conclusion of a Contract
By placing an order, you submit a binding offer to purchase the relevant product from Sim-Lab B.V. If you make an order at Sim-Lab B.V, we will send you an email which confirms the receipt of your order and which lists the details. This order confirmation is not an acceptance of your offer, it merely informs you that we have received your order. A purchase contract only materializes with the shipment of the dispatch confirmation or the delivery of the products.
By placing your order, you are also confirming that you are at least 18 years old.
Payment is due immediately after the binding order. As far as not otherwise agreed upon, payments must be made over one of these services: PayPal, direct bank transfer, credit card (Visa, Mastercard, American Express), Klarna, iDEAL, Bancontact, GiroPay, Przelewy24, Belfius Pay, KBC, EPS, ApplePay.
For all the international payments made via bank transfer, all the bank fees are falling onto the cost of the customer.
5.1. Klarna Terms and Conditions
For all markets except Switzerland
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
In Switzerland, Klarna offers its services together with its subsidiary Billpay.
Billpay’s/Klarna’s payment options: In order to be able to offer you Klarna’s payment options and assess whether you qualify for their payment options and to tailor the payment options for you, we might in the checkout pass your personal data in the form of contact and order details to Klarna and Billpay. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s (de, fr, it or en versions) and Billpay’s (de, fr, it or en versions) privacy notices.
6. Shipment and Delivery
Sim-Lab offers worldwide delivery, to the delivery address given by the customer. The delivery and payment conditions will be pointed out in more detail in the product description. There is no minimum order amount. We reserve the right to make a partial delivery in so far as this appears to be advantageous for speedy handling and in so far as this is reasonable for you. You will have no additional shipping costs. Special forms of shipment which are requested by our customers will be billed with the customary additional fees.
Bigger orders are often delivered in several parcels which can or not be delivered at the same time.
If there are delivery difficulties such as delays, or missing and damaged packages, the customer needs to reach Sim-Lab support. Sim-Lab will report the issue to the shipping company and request an investigation. As per the shipping company rules, the investigation lasts fifteen business days until the parcel is delivered or the claim is approved. The investigation process cannot be speeded up by Sim-Lab and may last longer during the holiday season.
7. Delivery Times
Goods that are in the warehouse (we are not liable for transportation problems) will be shipped within 3 up to 7 working days after receipt of payment. If the goods are not available when the order is made, we will strive for delivery as soon as possible. In case the failure to comply with a delivery or service deadline can be traced back to an act of god, industrial conflict, problems on a side of our suppliers, unforeseen complication, or other condition for which we are not at fault, the deadline will be extended accordingly. If the delivery is not possible due to the inability of the manufacturer or our suppliers, both we and the customer can cancel the contract if the agreed-upon delivery date exceeds more than 2 months. Claims for damages due to default or inability or failure to fulfill obligations, even those which arose by the withdrawal from the contract, are excluded.
The same rules will apply to custom and webshop orders.
8. Revocation Rights & revocation form
Statutory right of withdrawal
If the customer is a consumer, he/she shall be entitled to withdraw from this Contract within seven (7) days without giving any reason for doing so. In order to exercise the statutory right of withdrawal, the customer must notify us:
Of his/her decision to withdraw from this Contract in a clear declaration (e.g. by sending a letter by mail, fax, email or phone call).
Consequences of withdrawal
If the customer withdraws from this Contract, we must reimburse any payments we have received from the customer, including delivery costs (excluding: custom cut aluminum extrusion profiles that are non-returnable and non-refundable) and any additional costs incurred if the customer has selected a different type of delivery to the cheapest standard delivery option offered by us without delay, but no later than fourteen (14) days after the day on which we receive the notice of the customer’s withdrawal from this Contract. We will use the same payment method the customer used for the original transaction in order to provide the reimbursement, unless otherwise expressly agreed; under no circumstances will the customer be charged a fee for this refund.
9. Passing of the Risk
With the shipment of the goods, the risk is held by Sim-Lab B.V. until delivery is complete. With returns, the sender carries the risk, in particular, the transport risk, until the goods have been received by Sim-Lab B.V. as well as the transport costs.
Sim-Lab B.V. guarantees that the purchased goods were free of material and manufacturing flaws at the time of the transfer of the goods and that they have the guaranteed quality set down in the contract. Aluminium profiles are of industrial quality, so minor scratches and bruise marks can exist.
Upon receipt, the customer must inspect the goods immediately for flaws, condition and quality. In the case of apparent flaws, these must be reported to us in writing within 10 days after their discovery, the same is valid for latent defects. Otherwise, the guarantee for these defects does not apply.
Customer is responsible for the way they use the purchased goods. Every damage caused by improper use or against its purpose will not take Sim-Lab B.V. responsible.
The guarantee is for 24 months after shipment.
As an exception, seats are covered with the guarantee of 12 months.
11. Order return
If a customer wants to return the delivered goods, he can do it within fourteen (14) days from the day of delivery. Transport arrangements for return shipment are made by the customer and we will reimburse the goods in full, once they're returned, inspected, and proven to be in mint condition. The return shipping fee is non-refundable. Please be aware that products with damages or with traces of usage will not be refunded. If the order/product is delivered damaged, the customer will need to document the damage and contact SimLab support. In this case, return shipping will be arranged by SimLab.
12. Reservation of Title
Sim-Lab B.V. reserves the title to deliver goods and services until the complete payment of all demands which have resulted or will result on part of the buyer from the business relationship, no matter what kind and on which legal grounds.
13. Storage of Data
All Personal Information will be treated confidentially. The person making the order explicitly agrees with this raising, processing, and use of personal information.
We do not give your personal data including your house address and e-mail address to third parties without your explicit consent which can be revoked at any time.
The exception to this is our service partners which need the data for handling the order (e.g. the shipping company which has been assigned to the shipment and the credit institution to which the handling of payment has been assigned to). In these cases, the scope of the transmitted data is limited to the necessary minimum.
14. Place of Execution and Legal Venue
The place of execution and legal venue for both parties is the location of Sim-Lab B.V. (with commercial customers), with private customers the place of execution and the legal venue is the location of the customer (if the customer resides on the territory of The Netherlands). In so far as the person making the order resides outside of The Netherlands, the exclusive legal venue is the location of Sim-Lab B.V. Dutch civil codex exclusively always applies.
15. Severability Clause
If one of these regulations should be ineffective or challengeable, the effectiveness of the other regulations remains unaffected. In place of the ineffective clause, a legally admissible regulation will take place which efficiently is closest to it.
The use of this website is at the user’s own peril and risk. We neither accept liability for constant availability nor for the published contributions, offers and services with regard to accuracy, completeness and functionality. The guarantee is in accordance with the statutory provisions. Any liability for damage arising directly or indirectly from the use of this website is excluded. This website and the services associated with it are operated with the greatest possible care, reliability and availability. However, for technical reasons, it is not possible for these services to be constantly accessible, for the desired connections to always be successfully established or for the stored data to be retained in all circumstances. Therefore, constant availability cannot be guaranteed. IP connectivity to other network operators occurs to the extent possible. Any liability for problems attributable to the networks of third parties is excluded. The use of other networks is subject to the conditions of use of the relevant operators.
In the event of force majeure, strikes, and restrictions to the services of other network operators or in the event of repair and maintenance work, network operators or in the event of repair and maintenance work, restrictions or disruptions may occur, whereas Sim-Lab B.V. accepts no liability for such failures.