Products
If you have any questions, feel free to drop us an email at info@sim-lab.eu. Don't forget to include your order or invoice number in the email so we can quickly look up your details.
Frequently Asked Questions
Yes! We always include the required bolts and nuts for mounting the rigs, monitor mounts, and accessories.
No, unfortunately, we do not have this option available.
No, the plates cannot be removed or the packages modified. The plates production is our major bottleneck, and to avoid any hold-ups, we assemble the kits all together with the plates in advance.
No, the profile dimensions in the prepacked kits cannot be changed or customized.
Yes. The aluminum profiles we use are quite rigid, and the weight limit for even the slimmest profile (40x40) far surpasses the human weight.
To choose the right sim racing seat size, consider your body type and comfort preferences.
Bucket seats are tighter than standard car seats, so for extra comfort, we recommend an XXL size or a reclining seat.
Always check the seat’s specifications and dimensions chart to ensure a proper fit. The seat dimensions chart can be found within the product photos on the product page.
No, you need to order them separately. Depending on the seat type, you need either the seat brackets or the seat slider.
Seat brackets are required for mounting side-mount seats, while a seat slider is needed for mounting base-mount seats.
At this time, we do not offer shipping for our seats outside the EU due to high shipping and return fees. If you are in the US, please visit our US shop.
Most bucket and recliner seats can be mounted on our rigs. Please consult the manuals for specific rigs, and if the width of the cross-member profile is wider than the distance between the left and right mounting holes, your seat will fit.
One set is enough for lighter rigs, but we would recommend two sets for heavier drivers or rigs.
One or two sets of cable clips would be more than enough.
No, you can attach either the caster wheels or the sim feet to your cockpit or stand-alone monitor mounts.
Check the VESA size of your monitor and compare it with the plate we ship with our monitor mounts.
Also, check the product page for specifications. We list the monitor size that each specific monitor mount can support.
If you still need suggestions for your monitor setup, send an email to our support team.
Products become available again as soon as our stock is refilled. If restocking will take more than a week, we post a notification on the product page with the estimated arrival time.
On the product pages, you can click the "Notify Me When Available" button, and we will send you an email as soon as the product is back in stock.
Orders and Payments
If you have any questions, feel free to email us at info@sim-lab.eu. Please include your order or invoice number so we can quickly assist you.
Frequently Asked Questions
If you are located within the EU, the taxes are included in the total cost of your purchase.
If you are located outside the EU, you will be responsible for any import fees and taxes imposed by your local customs office.
If your order value is below £135, taxes will already be included in the total amount.
However, for orders exceeding £135, you will need to pay the import fees and taxes before your order is delivered.
If you own a registered business that trades cross-border within the EU, you can use your VAT number to place an order.
Please fill out the B2B form, and after a short review, you will receive a confirmation email that your B2B application is accepted and you can place orders.
Our average lead time for orders is 1–5 days; however, lead times may be extended during peak sales and busy seasons.
If your order contains items with longer lead times, all products in the order will be shipped together once they are all available and ready.
For a more precise waiting time for a specific product, please refer to the product page.
Yes! Once your order has been packed, an email with a UPS tracking reference will be sent to you. If you have not received the tracking reference and your order has been shipped, simply contact our support team for assistance.
Yes. Contact our support team to arrange the date and time of the pick-up.
If your order hasn’t shipped yet, please contact us as soon as possible and let us know what you’d like to change.
Please note that orders can sometimes leave our packing facility before we’re able to respond, so we recommend double-checking your order details before placing it.
We guarantee discounts during our Black Friday sales! We also run occasional promotions throughout the year. To stay informed about flash sales and special offers, we recommend subscribing to our newsletter.
Discounts, coupons, and other promotions generally cannot be combined. Each promotion is valid for one order only.
If your order has not been shipped yet, you can cancel it by contacting us, and we will process the cancellation as soon as possible.
If your order has already been shipped or is in transit, please contact the carrier and refuse delivery. Once the products are returned to us, we’ll process your refund.
Shipping and Delivery
We have a list of commonly asked questions about our shipping process that can help clear things up for you. If there's anything else you're unsure about, just send us an email.
Frequently Asked Questions
We typically ship with UPS, but depending on your location and the size of your order, we may also use DPD, DHL, or PostNL.
Once your order is packed, you’ll receive an email with the tracking information so you can follow your shipment.
If you prefer to arrange your own shipping, just reach out to us, and we’ll be happy to provide the box dimensions and details.
To get a shipping estimate, just add your items to the cart and enter your address at checkout. The shipping cost will be calculated automatically based on your location and selected products.
We’d love to ship worldwide, but due to customs restrictions, high shipping costs, or unreliable transit times, we’re currently unable to deliver to certain countries.
Yes! You can organize the shipping with your preferred shipping provider. Simply reach out to our support team to learn more.
Transit time is typically between 1 and 5 business days, depending on your location. For the most accurate delivery estimate, please refer to the tracking details provided once your order ships.
If you're located outside the EU, import fees and taxes will apply and are handled by your local customs office. These charges are not included in your order total and are not covered by us. For exact rates, please check with your local customs authority.
If your order is stuck in customs, please check whether the import fees have been paid. If the carrier requires additional documents, feel free to contact our support team, we’ll be happy to assist.
Please contact both the carrier and our customer support team (info@sim-lab.eu) immediately.
The shipping provider will open an investigation, which typically takes around 15 business days.
We understand this can be frustrating, and we’ll support you throughout the process to ensure it’s resolved.
Make sure to check all the boxes for smaller items, and let our customer support team know right away if anything is missing. Sending us pictures of the received items would be very helpful too! That way, we can quickly figure out what is missing and sort things out for you.
Please note that some minor imperfections may occur from manufacturing process, however this does not affect the performance or durability of the products.
However, if you receive a damaged package with a damaged product inside, please contact us within 14 days of delivery at info@sim-lab.eu, attaching photos of the package and product.
Returns and Refunds
We want you to be completely happy with your purchase. If something isn’t quite right, just send us an email and we’ll do our best to make it right. If you’d like to return a product for any reason, you can do so by following our straightforward return process.
Frequently Asked Questions
Yes, you can return products as long as they are unused and in their original condition, and the return is initiated within 14 days of delivery.
Yes, return shipping costs are the customer’s responsibility. If you're returning an order from outside the EU, any applicable import fees or customs charges must also be covered by you.
Yes, please repack the product in its original box to ensure it’s protected during transit. Proper packaging helps avoid damage that could affect your refund.
Preferably, yes. To streamline the return process, please contact us at info@sim-lab.eu. We will provide you with the return ID code, which we ask you to write on the box.
You can find it below:
Snelliusweg 11
4691SP Tholen
Netherlands
Once your return arrives and passes inspection, we’ll process the refund to your original payment method. Please note: Sim-Lab is not responsible for any bank fees related to currency exchange. You’ll receive an email confirmation once the refund has been issued.
No, returns and refunds are not accepted for custom profiles or made-to-order products, as these are cut or prepared specifically for you.
Unfortunately, no. Products that have been used, mounted, or assembled are no longer considered in original condition and cannot be returned or fully refunded.
Miscellaneous
Still have questions or concerns? No problem! Our customer support team is here for you! You can reach us at Monday to Friday, 8:00 AM to 5:00 PM (UTC+1). We’ll be happy to assist.
Frequently Asked Questions
Yes, we do! If you’d like to promote Sim-Lab and earn rewards, visit our affiliate page for more information and to sign up.
Join our affiliate program! :-)
Please send an email to sales@sim-lab.eu.
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