FAQ
Check out our frequently asked questions, and if you cannot find what you are looking for, feel free to shoot us an email at info@sim-lab.eu. We are always happy to help!
Products
If you have any questions, feel free to drop us an email at info@sim-lab.eu. Do not forget to include your order or invoice number in the email, so we can quickly look up your details..
Products
Yes! We always include the required bolts and nuts for mounting the rigs, monitor mounts, and accessories.
No, unfortunately, we do not have this option available anymore.
No, the plates cannot be removed or packes modified. The plates production is our major bottleneck and to avoid any hold-ups we assemble the kits all together with the plates in advance.
No, we are not able to modify the product kits that are available in our offer. However, you can order additional custom profiles to meet your specific requirements.
Yes. Aluminium profiles we use are quite rigid, and weight limit for even the slimmest profile (40x40) far surpasses the human weight.
To choose the right sim racing seat size, consider your body type and comfort preferences. Keep in mind that bucket seats are tighter than standard car seats, so for extra comfort, we recommend XXL size or reclining seats. Check the seat's specifications and dimensions chart.
No, you need to order them separately. Depending on the seat type, you need either the side brackets or the seat slider. Email our support if you need any addiitonal info.
At this time, we do not offer shipping for our seats outside of the EU due to the high shipping and return fees.
Most of bucket and recliner seats can be mounted on our rigs. Please consult manuals for specific rigs and if the width of the cross-member profile is wider than the distance between left and right mounting holes, your seat will fit.
One set is enough for lighters rigs, but we would recommend two sets for heavier drivers/rigs.
One or two sets of cable clips would be more than fine.
No, you can attach either the caster wheels or the sim feet to your cockpit or (stand-alone) monitor mounts.
No. The EVO holder needs to be mounted to the back of the horizontal profile that holds the EVO wheeldeck bracket. When the Podium DD mount is added, both the wheel deck bracket and profile need to be removed. Therefore, the EVO monitor holder cannot be used with the Podium brackets set.
Check out the Vesa size of your monitor and compare it with the plate we ship with our packs. Also, check the product page with the specification. We listed there the monitor size which a specific monitor mount can support. If you still need some suggestions for your monitor setup, send an email to our support.
You can mount Fanatec CSW wheels on both front and wheel deck mount. However, the front mount is not officially supported by Fanatec.
As soon as our stock refills. If we do not expect the product to become available in more than a week, we will put a notification on the product page with the ETA.
Orders and Payments
If you have any questions, feel free to drop us an email at info@sim-lab.eu. Do not forget to include your order or invoice number in the email, so we can quickly look up your details.
Orders and Payments
If you are located within the EU, the taxes are included in the total cost of your purchase.
If you are located outside the EU, you will be responsible for any import fees and taxes imposed by your local customs office.
If your order value is below 135 GBP, taxes will already be included in the total amount. However, for orders exceeding 135 GBP, you will need to take care of paying the customs, import fees, and taxes prior to the delivery of your order.
If you own a registered business to trade cross-border within the EU you can use your VAT number to place an order. To do so, please contact our support. We will need your billing and delivery address and the VAT code.
Our average lead time for orders is 1-5 days, however, lead times will be extended during peak sales and busy seasons. If your order contains items with longer lead times, all products in the order will be shipped together once they are all available and ready. For more precise waiting time for a specific product, please refer to the product page.
Yes! Once your order has been packed, an email with a UPS tracking reference will be sent to you. If you have not received the tracking reference and your order has been shipped, just contact our support team for assistance.
Yes. Contact our support to organize the date and time of the pick-up.
If the order has not shipped yet, please contact us and let us know what needs to be changed. Please be aware that order might leave the packing facility before we get a chance to reply to your email, so plan your order carefuly.
Discounts are guaranteed during the Black Friday sales!:)
If your order has not been shipped yet, you can cancel it by contacting us, and we will process the cancellation as soon as possible.
Contact your local UPS and reject the delivery. When we receive the products back, we will process the refund.
Shipping and Delivery
We have a list of commonly asked questions about our shipping process that can help clear things up for you. If there's anything else you're unsure about, just shoot us an email!
Shipping and Delivery
We usually ship with UPS, but sometimes we choose other carriers depending on the situation. Don’t worry, though! We’ll always let you know when your order is packed and send you the tracking details so you can follow its journey to you. If you have a preferred shipping company, you may arrange your own shipping. To receive the boxes' dimensions, please contact us at info@sim-lab.eu.
Seats are shipped separately from other items because of their size and packaging requirements. Don’t worry, once your seat is shipped, we’ll send you a separate tracking reference to keep you updated!
To get a shipping estimate, simply add your items to the cart and enter your address during checkout. We will provide a shipping cost based on your location and the products you have chosen.
We would love to sell our products worldwide, but due to customs regulations, high costs, and slow delivery, we had to limit sales to some countries.
Yes! You can organize the shipping with your preferred shipping provider. Simply reach out to our support team to learn more.
The estimated transit time for your shipment is typically between one to five business days, which may vary based on your location. To determine the expected delivery date, please refer to your tracking information.
For those outside the EU, you will need to handle any import fees or taxes from your local customs office. We do not cover these charges. To figure out the exact amount, it is best to check with your local customs office.
Double-check if the import fees have already been paid. If UPS needs extra documents, just reach out to our support team, and we will be happy to help you out.
Please contact your local carrier and our customer support team (info@sim-lab.eu) immediately. The shipping company will investigate the issue, which takes approximately 15 business days. We understand that issues can be frustrating, but we are here to help you resolve them.
Make sure to check all the boxes for smaller items, and let our customer support know right away if anything is missing. Sending us pictures of the received items would be super helpful, too! That way, we can quickly figure out what is missing and sort things out for you.
Please note that some minor imperfections may occur from manufacturing process, however this does not affect the performance or durability of the products.
However, if you receive a damaged package with a damaged product inside, please contact us within 14 days of delivery at info@sim-lab.eu, attaching photos of the package and product.
Returns and Refunds
Our goal is for you to love our products! If there is anything that is not quite right, you can always reach out to us through email and we will do our best to resolve the issue. If for any reason you are not happy with the products, you can return them to us by following our simple return procedure.
Returns and Refunds
Yes, to ensure a successful return and a full refund, please make sure that the products are unused and returned in their original condition within 14 days of delivery.
Yes, you will be responsible for covering the cost of return shipping as well as any import fees that may apply if you are returning your order from outside the EU.
Yes, we kindly ask that you pack the product safely in its original box to ensure it is protected from any potential damage during transit.
Preferably, yes. To streamline the return process, please contact us at info@sim-lab.eu. We will provide you with the return ID code, which we will ask you to write on the box.
You can find it below:
Snelliusweg 11
4691SP Tholen
Netherlands
We offer a full refund for products returned to our warehouse in mint condition, provided that the return is initiated within 14 days of delivery. Once the returned products are received, it typically takes around two to three days for them to be inspected. Our customer support team will send you an email to notify you when the refund has been processed back to the original form of payment.
No, we cannot accept returns or process refunds for custom profiles/products as these are specially cut/made per request.
Once a product is mounted or used, it cannot be returned or fully refunded since it's no longer in its original condition.
Miscellaneous
Still have questions or concerns? No worries! Our customer support team at info@sim-lab.eu is available Monday through Friday from 8:00am to 5:00pm (UTC+2) and is happy to help.
Miscellaneous
Yes, we do! Check out our affiliate page for more info.
Join our affiliate program!:)
Please send your email to sales@sim-lab.eu. Just a heads up, we kindly ask that you include some information about your company in the email. Unfortunately, we won't be able to reply to emails without any company information.
You can do so by visiting the following link.