We have the product characteristics listed on the product page, and if you need to check out the manuals, they are over on the Support page.
Is the HW kit included with the products?
Yes! We always include the required bolts and nuts for mounting the rigs, monitor mounts, and accessories.
Can I add custom profiles to my order?
Yes. To place an order for our custom-length aluminum extrusion profiles, contact us at firstname.lastname@example.org and specify the required dimensions. Please refer to the product page with the available lengths, before you send us an email.
Also note that we cut these profiles on demand, and as a result, the lead time for custom profiles is typically 10-15 working days. Therefore, carefully consider your order before placing it, as custom profiles are cut per request.
Can I remove plates from the product packs?
No, the plates cannot be removed or packes modified. The plates production is our major bottleneck and to avoid any hold-ups we assemble the kits all together with the plates in advance.
Can I change the profile dimensions from the pre-packed kits?
No, we are not able to modify the product kits that are available in our offer. However, you can order additional custom profiles to meet your specific requirements.
I weigh xxx kg. Will the rig support me?
Yes. Aluminium profiles we use are quite rigid, and weight limit for even the slimmest profile (40x40) far surpasses the human weight.
How to choose the seat?
To choose the right sim racing seat size, consider your body type and comfort preferences. Keep in mind that bucket seats are tighter than standard car seats, so for extra comfort, we recommend XXL size or reclining seats. Check the seat's specifications and dimensions chart.
Are the seat mounting accessories included with the seat?
No, you need to order them separately. Depending on the seat type, you need either the side brackets or the seat slider. Email our support if you need any addiitonal info.
Can I order a seat outside of EU?
At this time, we do not offer shipping for our seats outside of the EU due to the high shipping and return fees. Nevertheless, if you are still interested in buying our seats, please get in touch with our support team.
Can I use my own seat on a Sim-Lab rig?
Most of bucket and recliner seats can be mounted on our rigs. Please consult manuals for specific rigs and if the width of the cross-member profile is wider than the distance between left and right mounting holes, your seat will fit.
How many caster wheels should I use?
One set is enough for lighters rigs, but we would recommend two sets for heavier drivers/rigs.
How many cable clips I need to get for a rig?
One or two sets of cable clips would be more than fine.
Can I combine the sim feet and the caster wheels?
No, you can attach either the caster wheels or the sim feet to your cockpit or (stand-alone) monitor mounts.
Is GT1-EVO monitor holder compatible with Podium brackets set?
No. The EVO holder needs to be mounted to the back of the horizontal profile that holds the EVO wheeldeck bracket. When the Podium DD mount is added, both the wheel deck bracket and profile need to be removed. Therefore, the EVO monitor holder cannot be used with the Podium brackets set.
How to choose the right monitor mount?
Check out the Vesa size of your monitor and compare it with the plate we ship with our packs. Also, check the product page with the specification. We listed there the monitor size which a specific monitor mount can support. If you still need some suggestions for your monitor setup, send an email to our support.
Can I use CSW wheel on front mount bracket?
You can mount Fanatec CSW wheels on both front and wheel deck mount. However, the front mount is not officially supported by Fanatec.
Product is out of stock. When it will be available?
As soon as our stock refills. If we do not expect the product to become available in more than a week, we will put a notification on the product page with the ETA.
Orders and Payments
If you have any questions, feel free to drop us an email at email@example.com. Do not forget to include your order or invoice number in the email, so we can quickly look up your details.
Are the taxes included in the prices for non-EU customers?
If you are located within the EU, the taxes are included in the total cost of your purchase.
If you are located outside the EU, you will be responsible for any import fees and taxes imposed by your local customs office.
As someone from the UK, do I need to worry about paying taxes?
If your order value is below 135 GBP, taxes will already be included in the total amount. However, for orders exceeding 135 GBP, you will need to take care of paying the customs, import fees, and taxes prior to the delivery of your order.
Can I make an order using my company's VAT number?
If you own a registered business to trade cross-border within the EU you can use your VAT number to place an order. To do so, please fill out and submit the B2B form. We will need your billing address and the VAT code. After a short review, we will contact you.
How long will it take to get my order?
Our average lead time for orders is 1-5 days. Lead times may be extended during peak sales and busy seasons. If your order contains items with longer lead times, all products in the order will be shipped together once they are all available and ready.
Will I get tracking for my order?
Yes! Once your order has been packed, an email with a UPS tracking reference will be sent to you. If you have not received the tracking reference and your order has been shipped, just contact our support team for assistance.
Can I pick up my order from your shop?
Yes. Contact our support to organize the date and time of the pick-up.
Can I change the order I already placed?
If the order has not shipped yet, please contact us and let us know what needs to be changed. Please be aware that order might leave the packing facility before we get a chance to reply to your email, so plan your order carefuly.
Can I get a discount?
Discounts are guaranteed during the Black Friday sales!:)
I want to cancel my order. What should I do?
If your order has not been shipped yet, you can cancel it by contacting us, and we will process the cancellation as soon as possible.
I want to cancel my order, but it is already shipped/in transit.
Contact your local UPS and reject the delivery. When we receive the products back, we will process the refund.
Shipping and Delivery
We have a list of commonly asked questions about our shipping process that can help clear things up for you. If there's anything else you're unsure about, just shoot us an email!
Which shipping company you use for the delivery?
Our products are shipped with UPS, but if you have a preferred shipping company, you may arrange your own shipping. To receive the boxes' dimensions, please contact us at firstname.lastname@example.org.
How much does shipping cost?
To get a shipping estimate, simply add your items to the cart and enter your address during checkout. We will provide a shipping cost based on your location and the products you have chosen.
Why am I not able to buy your products from my country?
We would love to sell our products worldwide, but due to customs regulations, high costs, and slow delivery, we had to limit sales to some countries.
Is it possible for me to use my own shipping provider for shipping?
Yes! You can organize the shipping with your preferred shipping provider instead of UPS. Simply reach out to our support team to learn more.
How long is the transit time to my country?
The estimated transit time for your shipment is typically between one to five business days, which may vary based on your location. To determine the expected delivery date, please refer to your tracking information.
Do I need to pay import fees? What are the import fees for your products to my country?
For those outside the EU, you will need to handle any import fees or taxes from your local customs office. We do not cover these charges. To figure out the exact amount, it is best to check with your local customs office.
My order is stuck on customs.
Double-check if the import fees have already been paid. If UPS needs extra documents, just reach out to our support team, and we will be happy to help you out.
UPS lost my order. What can I do?
Please contact your local UPS and our customer support team (email@example.com) immediately. UPS will investigate the issue, which takes approximately 15 business days. We understand that issues can be frustrating, but we are here to help you resolve them.
My order is delivered, but I am missing items from my order. What can I do?
Make sure to check all the boxes for smaller items, and let our customer support know right away if anything is missing. Sending us pictures of the received items would be super helpful, too! That way, we can quickly figure out what is missing and sort things out for you.
I got the products that I ordered, but some are damaged.
Please note that some minor imperfections may occur from manufacturing process, however this does not affect the performance or durability of the products.
However, if you receive a damaged package with a damaged product inside, please contact us within 14 days of delivery at firstname.lastname@example.org, attaching photos of the package and product.
Returns and Refunds
Our goal is for you to love our products! If there is anything that is not quite right, you can always reach out to us through email and we will do our best to resolve the issue. If for any reason you are not happy with the products, you can return them to us by following our simple return procedure.
I want to return some products from my order. Can I do that?
Yes, to ensure a successful return and a full refund, please make sure that the products are unused and returned in their original condition within 14 days of delivery.
Do I need to pay the return shipping fee?
Yes, you will be responsible for covering the cost of return shipping as well as any import fees that may apply if you are returning your order from outside the EU.
Do I need to pack the product to the original box?
Yes, we kindly ask that you pack the product safely in its original box to ensure it is protected from any potential damage during transit.
Do I need the return ID code?
Preferably, yes. To streamline the return process, please contact us at email@example.com. We will provide you with the return ID code, which we will ask you to write on the box.
Where I can find your address?
You can find it below:
How and when the refund will be processed?
We offer a full refund for products returned to our warehouse in mint condition, provided that the return is initiated within 14 days of delivery. Once the returned products are received, it typically takes around two to three days for them to be inspected. Our customer support team will send you an email to notify you when the refund has been processed back to the original form of payment.
Can I return custom profiles/products?
No, we cannot accept returns or process refunds for custom profiles/products as these are specially cut/made per request.
I want to return a product, but I already used/mounted it. Can I do that?
Once a product is mounted or used, it cannot be returned or fully refunded since it's no longer in its original condition.
Still have questions or concerns? No worries! Our customer support team at firstname.lastname@example.org is available Monday through Friday from 8:00am to 5:00pm (UTC+2) and is happy to help.
I love your brand! Do you have an affiliate program?
Yes, we do! Check out our affiliate page for more info.
I have a sim racing channel, and I want to promote your brand! How I can do that?
Join our affiliate program!:)
I am interested in becoming a reseller?
Please send your email to email@example.com. Just a heads up, we kindly ask that you include some information about your company in the email. Unfortunately, we won't be able to reply to emails without any company information.
How I can leave my feedback?
You can do so by visiting the following link.