Check out our frequently asked questions, and if you cannot find what you are looking for, feel free to shoot us an email at info@sim-lab.eu. We are always happy to help!


We have the product characteristics listed on the product page, and if you need to check out the manuals, they are over on the Support page.

Orders and Payments

If you have any questions, feel free to drop us an email at info@sim-lab.eu. Do not forget to include your order or invoice number in the email, so we can quickly look up your details.

Shipping and Delivery

We have a list of commonly asked questions about our shipping process that can help clear things up for you. If there's anything else you're unsure about, just shoot us an email!

Returns and Refunds

Our goal is for you to love our products! If there is anything that is not quite right, you can always reach out to us through email and we will do our best to resolve the issue. If for any reason you are not happy with the products, you can return them to us by following our simple return procedure.


Still have questions or concerns? No worries! Our customer support team at info@sim-lab.eu is available Monday through Friday from 8:00am to 5:00pm (UTC+2) and is happy to help.